How to Delete Your Account

Delete Your Account

To permanently delete your Octo account:

1. Open the app and make sure you're logged in
2. Tap the Profile tab at the bottom of the screen
3. Tap "Delete Account"
4. Confirm deletion when prompted

Before You Delete

Important: You cannot delete your account if you have:

• Active job requests (as a customer)
• Ongoing assignments (as a service provider)

Please complete or cancel any active jobs before attempting to delete your account.

What Happens When You Delete

Immediately removed:

• Your personal profile information
• Contact details and preferences
• Saved addresses and payment methods
• Device notifications and tokens

Retained for business/legal purposes:

• Completed job records (anonymised)
• Payment and invoice history (anonymised)
• Ratings (anonymised comments, preserved scores)

This data retention complies with GDPR regulations and business requirements.

Need Help?

If you're having trouble deleting your account or have questions about data retention, contact our support team.

Account deletion is permanent and cannot be undone. All personal data will be removed from our systems within 30 days of deletion.

Updated on: 02/09/2025